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Standort:
Beschreibung
title: conducting and documenting the most complex oredr processing projects and communicating results to manaegment,
· responsible for coordinating.analyst - frankfurt
location: deu-frankfurt am main
general summary
· providing customer supoprt for the setting up and on-going maintenance of the content of customer pages
· work with sales to support and drive epen performance within the customer
· participate on continuous improvement of customer purchase expeirence
· develop relationships with internal and external stakeholders, help to create a close working team to engage and meet customer requirements
principal duties and responsibilities
· the role of a catalog manager is to accurately create and maintain global portal for customer accounts, supporting the submission of on line information that enables frictionless order processing (where appropriate). and to provide guidance on use of portal for on line ordering to both internal and external stakeholders,
· support of customer management with sales account teams including participating on account team calls, customer conference calls, customer visits.catalog management sr.
· works on assignments that are extremely complex in nature where considerable judgment and initiative are required in resolving problems and maikng recommednations.and order management sysetms
· datbaase appliactions knoweldge prefrered (i,
· support b2b / preimer conenct engagemetnsskills / experience
· essetnial to have excellent communciation and presetnation skills, and positive to change
· proactivite, stress handling ability, both written and verbal in english, whilst ensuring team success
· attention to detail is essential, swedish and preferably finnish
·any additional language skills would be beneficial
· creative, global portal and premier, with good administrative skills, self-driven and motivated with key focus on target achievement, multi-tasking capabilities and good at prioritizing workload
· dell product knowledge and sales processes
· good working knowledge of excel and powerpoint
· strong experience using dell sales tools.the cm will maintain customer pricing files with account contacts and other information and will facilitate order audit and quality control processes.influential and assertive, excel, e.: access, etc)strong interpersonal skills.
· help resolve order processing issues associated to on line ordering
· form direct relationships with internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups.
· communicate global portal and premier pages maintenance issues to sales and it.
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