Anzeigendetails
Standort:
Beschreibung
title:
promoting an environment that fosters success thruogh effetcive reward and recognition of high performing team members. productivity and operational cost objectives through effective and superior leadership:
ensuring all resources are allocated and managed based on workflow,
3. to be accountable and meet all business profitability, quality metrics and customer pricing/revenue to american express, service level agreements.
timely and efficient monitoring of key service delivery metrics and identifying any gaps or process failings around productivity and quality metrics.
abliity to listens and respond appropriately to others.cologne
location: germany-nordrhein westfalen-cologne-cologne
other locations:
for our travel department in cologne are we looking for a \"service delivery manager (m/f)\", service delivery manager (m/f).
ability to convey information clearly and concisely to gruops or individuals either verbally or in writing to ensure that they understand the information and the message.plan procurement and overseebudgets and contracts to ensure fiscal stability of the organization, abiilty to allocate resources.skills and abilities necessary to fulfill current or fuutre job/role responsibilities effectively,
ability to identify knoweldge.
developing taelnt: ability to plan and support the develpoment of others through a competency based system.
maintaining ovearll accountability for operational costs and revenue.
adopt an analytical approach to track overall centre and team productivity.the leader is responsible for working with business partners and internal groups in thier business unit to: achieve smooth implementation; analyse and resolve issues; and seek improvements in cost, control and to enhance servicing opportunities, quality, as members of functional groups.
qualifications:
leading work teams: ability to establish expectations and clear direction to meet goals and objectives of on-going work for a group of emplyoees.
principal accountabilities:
1.
actively contributing to the overall acquiistion and development of top talent.they shrae thier viison of the future, insipre them, and cocah them in thier daliy actiivties.
ability to motviate and enagge emplyoees through effective communciation.
coahcing/mentroing: ability to proivde guiadnce and feebdack to help an empolyee or groups of employees stregnthen their knowledge, skills and abilities to accomplish a task or solve a problem, which in turn should improve job performance.
2. to foster an environment focused on positive employee engagement focusing on people management and development:
providing ongoing leadership and support to team leaders and direct reports through coaching and feedback on documented goals and development plans.
ability to review work and evaluate performance of others, and to develop individuals\' competencies.
the role of a service delivery leader is to ensure the highest possible level of service is provided that meets or exceeds each customer\'s requirements. to maintain overall accountability to the customer and the client by ensuring best in class service delivery across all teams:
ensuring team leader and consultants actively meet and exceed customer requirements and service level agreements.
managing work and performance: ability to assign work and to establish work rules and acceptable levels of quality and quantity of work.
communication: ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience.predominantly this is achieved through the coaching of team leaders.
business administration: knowledge of appropriate business practices and procedures.
problem solving: ability to identify problems, determine possible solutions, and actively work to resolve the issues.
to drive continuous process improvement in addressing any service deficiencies throughout the centre of excellence.
driving continuous process improvement and winning strategies acrossthe centre on quality of service metrics, productivity and profitability.leaders spend a considerable amount of their time working with their team leaders (tls), either face to face or on the telephone. leading a team and creating an environment in which that team can succeed is not the only responsibility.
maintain overall accountability through effective customer issue resolution of disputes and low client satisfaction.
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