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Beschreibung
title: bombardier transportation offers a full range of rail vehicles for urban and mainline operation as well as modernization of rolling stock and operations and maintenance services. bombardier transportation is the global leader in the rail equipment manufacturing and servicing industry, specialist is, serivce management & helpdesk (m/f)
location: deu-berlin-berlin
serving a diversified cusotmer base around the world.interfacing with business
management of parallel actiivties
ability to adapt easily to changes / flexibility
proven strong organization and strong planning skills
excellent priority management skills
proven good people management (with indirect infleunce)
ability to work through difficult relatinoships, is parnter partner and 3rdparties and supoprt the service delviery to the business
university degree
6 years professional experience
is generalist knowledge
itil expert - experience / itil implementation experience
experience of implementing / using helpdesk tools (remedyor others)
experience with data analytics to cross reference and correlate data
experience of qualitative and quantative metrics on a business
strong knowledge of is processes and best practices
is service delviery, g. competency centers)
interface with is applications, is infrastructure.delivered vs. trigger and run service improevment activities
supoprt the customer service baesd delivery moedl in is and drvie the parnters to supoprt this moedl and to act accodring to it on a day-to-day baiss
work with is partner govenrance to influence contrcatual relationships is the way to support the is delivery
this actviity reltaes not only to extrenal parties but as well to internal branches of is (e, requested
suggest.e. the coordination of other 3rdparties delivering additional services)
ensure the proper performance and function of the helpdesk jointly with the 3rdparty provider
drive regular reviews and improvements of the global helpdesk service
ensure proper reporting and tracking, define kpi's and sla's and follow up on those
service management
alignment of service levels contracted vs. use knowledge of who's who to get things done. the lead is also defining and monitoring the performance of services, delivered by bt is (and delivered to bt is by 3rdparties) in close collaboration with the is partner governance team.
communication capabilities with all levels of is management and business management
excellent risk management skills
ability to speak and write business level english
ability and readiness to travel
do you recognize yourself in the description? if so, apply now and start your progressive career with bombardier!. day to day tasks include:
helpdesk management
governs the bt global helpdesk service provided by our partner, including the service integration part (i.improving and governing the bt global helpdesk to support all is/it services, we are currently looking to recruit a:
specialist is, helpdesk and service management
the helpdesk and service management lead is responsible for leading,
for our headquarters in berlin.
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