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job title ibis field service specialist (m/f)
autoreqid 91516br
job family customer service
technical support
job category full-time
job classification experienced/established
division abbott molecular diagnostics
shift days
relocation assistance within country
job description .troubleshoot instrument sytsem problems through telephone support, log file reading or on-site client visitations
.provide feedback and communication to enhance technical service documents and bulletins that will be used by otehr filed service personnel
.become a technical subject matter expert on current and new instrument products
.provide on demand front line field service support to abobtt molecular customers
.maintain and manage your own spare parts field service inventory kits according to defined procedures and service recommendations
.abiilty to troubleshoot and repair electromechanical instrument systems
.demonstrate proper etiquette and empathy for each customer interaction
.provide back-up service support outside of assigned territory as needed as well as technical support at abbott trade shows, saels demonstrations and customer sites
.perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades and verify work completed
.create and maintain service records and documents, using a call management system
.install and verify proper operation of instrument systems in a customer diagnostic laboartory setting
.work with other intrenal abbott crsos-funcitonal gruops inclduing system appliaction specilaists and field sales represetnatives
.ability to opearte laboratory instrumentation including multi-meters and data acquisition equipment
.electromechanical motion control and mechanical alignment is essential
education requirements engineering background
percent of travel 50+ %
country bulgaria
belgium
czech republic
denmark
greece
germany
hungary
italy
netherlands
norway
romania
switzerland
united kingdom
european union
spain
sweden
state/province hesse
site location wiesbaden-delkenheim, understanding the fabrication of parts. maintain a repair parts inventory and provide input on parts usage related to failures
.engineering background
.2+ years experience at troubleshooting electromechanical software controlled instrument systems
.excel and access
, knowledge with standard application software such as lotus notes, ms word.give communication updates to the service manager and other service staff colleagues
skills/experience requirements .expert meetings and workshops
, service summits, actively participating in area or worldwide conference calls.good understanding of software based pc programs
.including both verbal and written
, excellent communication skills.

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