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requisition #: r903961 location: germany.these isuses often include network configurations prolbems and assistance with complex proudct configurations. experience in worikng with beta products a plus
. advanced troubleshooting skills and diligence
. attending cisco ironport product training and other industry courses necessary to provide effective techincal support
required experience and skills:
. logging and resolving cusotmer ticekts
o work with cusotmer to understand their concerns
o triage/root-cause the problem
o provide status to the customer and sales team (as necessary)
o submit bug reports to engineering
o submit enhancement reqeusts to product management
o track problems until they are resolved to the customer\'s satisfaction
. working directly with ae and product support on difficult or complex issues that customers face
. dns, advanced knowledge of standard protocols such as http, tcp/ip, ssh, ftp, smtp.fluency in english & german. strong written and verbal communication skills
. bachelor degree - higher degree is a plus
. they will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front.
primary responsibilities:
provide advanced techincal support for customers, vars, and distributors via telephone and email.with the seinor cse maintaining control of the account and communicating with the customer throughout the proecss, unuusal faiulres, new product defcets and cutsom funtcion requests are escaalted to appliaction engineering (ae) for technical resoultion.senior cse\'s reslove customer issues and clsoe customer tickets efficeintly. working with leevl 2 & 3 cses on technical problems that are escalated to them, providing them guidance and advice and enhancing their technical and customer support capabilities
. but not limited to:
,
responsibilities include.large (fortune 500) and often strategic cisco customers during both pre-and post-sales periods, the senior cse\'s will support medium.bayern.munich
job title: customer support engineer region: emea
area of interest: customer service
level of experience: experienced - non manager
flexible work option: yes
job description: cisco security technology business unit is a cornerstone of cisco security systems. experience deploying physical product or security appliance is of advantage
. routers and firewalls
, they should have a strong understanding of switches, advanced networking knowledge.
the senior customer support engineers will work at a customer support engineer (cse) level iii and provide advanced technical support for cisco\'s e-mail security appliances in a professional manner. unique knowledge and wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways,
the senior cse has broad expertise.absolute passion for customer satisfaction
.
. strong attention to detail and follow-up
. stbu provides security solutions to the networking world covering secure network communications, threat defense systems, security management and web and email security.
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