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Beschreibung
title:
excellent interpersonal skills including written & oral communciation skills
strong project management skills with the ability to manage multiple glboal projects simultaneously
strong influencing skills internally & externally
a campaigning and inclusive style of leadership, supported by clear understandable strategies with a strong focus on results.communicate and translate these service delivery strategies into defined tactical actions to maximize the business travel value proposition to the cleint, the successful candidate will lead.
· manage the overall customer experience and liaise with the quality temas to understand root cause of issues and complaints and drive improvements
· be the senior management point person for the cleint on service delivery issues / escalations and take accountability to remedy any service failures.
key accountabilities:
· single senior management point of contact for glboal service delivery for the client
· ensrues the client\'s team perform against agered kpi/sla goals
· drives continuous improvement through training initiatives and process improvements
· lead and enusre the successfully deployment of key projects and drive savnigs as agreed with the client
· faciiltate global best pratcice shairng
· ensures conssitent communication acorss all marekts & teams
· delvier on global opertaing efficeincies
· ensure that the client\'s, audit and compliance requirements are met
· liaise with service delivery teams globally to understand obstructions with any processes causing challenges and engage the client\'s travel management and amex sdn/sdo teams to drive process changes.the director is charged with achieving high quality of service across the regions, owning & meeting the pre-agreed business plan deliverables and ensuring key operational performance metrics are met.
highly credible people leader able to effectively manage and grow in a matrix management structure.establishes priorities, identifies the business needs and opportunities globally, and allocates resources to the client operation to maximize client satisfaction.global service delivery leader (m/f)
location: germany
other locations:
the director will be dedicated to a large global client.
broad and deep knowledge of complex global travel service delivery operations & processes
strong commercial judgment with the ability to balance growth, retention and profitability business goals against operational constraints and risk.
the director will work with the client & american express client management to define & execute mid and long-term strategies.
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