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Beschreibung

title: recommends changes to policies and establishes procedures that affect immediate policies and procedures.and work product, development, trains and evaluates employees to enhance their performance.
recommends and/or initiates the selection and hiring of employees. addresses performance issues and makes recommendations for personnel actions. implement and review customer relations service improvement programs to enhance delivery of service,
works with clients to develop.
maintains communications with customer staffs and manaegment to ensure that service is delivered on time and within budget.
implements core business processes and assists in process improvement initiatives in order to enhance customer service. operations supervisor with secret clearance
location: germany-kaiserslautern-kaiserslautern
other locations:
essential job functions
oversees multiple employees operating within a defined support operations area.makes recommendations for salary increases, transfers and terminations to manager.develop, mentor,
basic qualifications
bacehlor's dergee or equivalent combination of eductaion and expeirence
bachelor's degree in comupter scinece, management inforamtion sysetms, or reltaed filed prefrered
four or more yeras of inforamtion sysetms expeirence
expeirence worikng with customer technology and support requirements
experience working with the technology industry
other qualifications
strong communication skills
strong interpersonal and presentation skills for interacting with team members and clients
good organization skills to balance and prioritize work
good analytical and problem solving skills
human relations skills to select, discipline and reward employees
good personal computer and business solutions software skills
ability to work independently and as part of a team
ability to create and maintain formal and informal networks.interacts with subordinate supervisors, typically involving matters between functional areas, customers and/or functional peer group managers, or customers and the company, other company divisions or units.customers, technical, and interpersonal skills to manage center operations,
leverages business, and operations personnel.
provides continuing training and review and/or development of related policies and procedures.
coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance.

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