Anzeigendetails
Standort:
Beschreibung
job referencefs/210620/wmission is to position the oracle premier support services within the existing contract base, in order to assure the yearly support renewal. scope:• positioning the added value of oracle preimer supoprt services at customer side.performance measurement• preimer supoprt revneue achievement / booking performance within dedicated customer and conrtact base• preimer supoprt kpi´s (contarcts closed in time / renewal rate / cancellation rate / backlog rate)• forecast reliability• involvement in account / x-lob - teams• account planning from a premier supoprt perspective in alignment with other lob´s• involvement / degree of influence in customers´ decision making processes• customer / saels focused proceeding• successful escalation handling (commercially only)qualifications:• result orientation• personal drive• communication skills• highly motivated• capability for “self organization”• team player and able to work x-lob / globally• adapting changes (flexibility)• creativity• able to work under pressure• commercial education resp. industry sector with premier support revenue from $ 20 m up to over $ 35 m per annum.specific complex support renewal business cases.education verification and professional qualifications and memberships (if applicable), professional references, salary verification, this will involve identity and employment verification.• to work in a designated customer segment resp. g. license sales)• distinctive emotional and communicative intelligence in handling difficult, sensitive support renewal situations resp. the premier support sales representative will be part of a motivated, high-performing team located in munich. g. ula´s)• maximizing the annual renewal rate in the assigned customer base• point of conatct for internal and external customers for premier support renewal related itemsresponsibilities:• driving an own territory with designated named / startegic accounts• responsible to manage a number of customers´ support requirements (commercially only) to enusre the support contracts are renweed ovearll and in time.• covreage of the whloe premier support sales cylce (quoitng, trakcing, incl.the protcetion and grwoth of toatl revenue of the oracle’s premier support contract base in geramny, furthremore. furthremore to act as the key contact for premier support renewals for oracle and the customer ensuring both parties derive maximum benefit from the relationship. university degree• several years of professional experience within the it business, ideally in a support service organization• customer oriented thinking and proceeding• sales oriented proceeding and used to operate close to other sales functions (e.prior to an offer being made, from a commercial perspective• very good communication and negotiation skills• very good written and spoken english• affinity to cover also some administrative oriented tasks within this function as part of oracle’s employment process candidates will be required to complete a pre-employment screening process, escalations.booking)• assuring that all measures are taken to protect the support revenue streams within the assigned accounts• single point of contact for customers support contract related queries• migration of support contracts out of acquisitions to oracle standard terms & conditions• providing accurate and timely management information and booking forecasts• assuring that our oracle business practices are met before renewing the contracts• operate in line with oracle business processes and procedures• collaborating with other sales functions (like license, acs, ondemand, consulting)• attending account meetings / beeing part of the account teams• ensure fully aware of what is happening in the account and who from oracle is involved• escalation handling (commercially)• providing accurate management reports reg.• yearly negotiation of support renewal contract with assigned customers• support revenue protection• point of contact from a premier support perspective within complex, new deals (e.
Contact Now