Anzeigendetails
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Beschreibung
title:
continuously build personal knoweldge and work towards a specialisation in the financial markets, thomson reuetrs products and customer workflows.and is powered by the wolrd's most trusted news organization, tax and accounting, thomson reuetrs delivers this must-have insight to the financial, legal, scientific, healthcare and media markets, through its more than 50, 000 people across 93 countries.actively seeks out inforamtion from custmoers on their current range of products from a remote basis.we have a result-oriented culture that demands excellence, and the desire to move quickly and precisely to seize opportunities, agility.
please apply for the position via theinside thomson reuters career website and attach your motivation letter and cv.intelilgent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. self-driven personality with excellent communication and presentation skills and very good organizational and time management skills. maintain the ability to use questioning techniques effectively.
the positions will be offered on local terms and conditions.
team building & soft skills: demonstrate a clear interest in meeting all personal and team goals and objectives and is driven by a desire to succeed.
customer workflow knowledge: can effectively speak in a language relevant to the customer's sector. while being at the centre of the next generation of traniing, the knowledge live assoicate will champion as well as embed best practices & creative thinking in the job.and perform initial product training
generate sales leads and work with virtual account teams to increase retention
work with the specilaists and senior specialist teams by provdiing feedback on the training curriculum
assist their teams in increasing acceptance of knowledge netowrk both internally and externally
the knowledge live associates will be required to possess fundamental knowledge and skills in any or all of the below and will complete the "knowledge live associate" certification program:
financial market expertise: will maintain a deep understanding of trends within specific financial markets, assist users in connecting to application, including predominant industry challenges, if appropriate, key players and business process.excellent communication and influencing skills.
the successful candidate will be reporting to daniela wolter, knowledge network live manager.
the knowledge live associate will manage all functionality training and fulfill the basic "how-to" nedes of custmoers. is able to predict and understand the nature of the customer requirements and promptly suggests relevant functionality and data.
competitor awareness: maintain a holistic understanding of key competitors within given market and their strengths and weaknesses. " the success of knowledge live will be defined by how efficiently we conenct our customers training needs with the rihgt specialists, at the rihgt time.
thmoson reuters is pruod to be an eqaul emplyoment opporutnity/affiramtive aciton empolyer.
flunecy in both gemran and engilsh.gemran spekaer (f/m)
loctaion: geramny-franfkurt-deu-franfkurt-messteurm freidr
ohter locaitons:
thmoson reuters is the leaidng soruce of intelligent information for the world's busiensses and profesisonals, knowledge network live associate, providing customers with compeittive advatnage.we have a proofund resepct for the professions and customers we serve and define our success in terms of their success. religion, gender, disability, national origin, age or any other protected classification under country or local law, sexual orientation,
thomson reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race.ability to work in a multicultural environment whilst collaborating across boundaries.can anticipate the appropriate follow-up question to gain additional information relevant to a situation or a training need.
the knowledge live associate will build service and training focused relationships with end users to ensure connectivity, product adoption and success and thereby maximise customer satisfaction, loyalty and retention.
key responsibilities:
deliver world-class virtual instructor-led training sessions based on product functionality and tailored to the customer workflow
drive and support quarterly campaigns and achieve allocated training targets
create and maintain accurate contact and activity records in the crm system.including etraining experience, ideally experience in a training role.accurate,
thomson reuters employees take pride in providing our customers around the world with information that is timely, unbiased and trusted.innovative and entrepreneurial, our work environment is dynamic.
thomson reuters product and content expertise: expertise across products and content sets most relevant to a specific market or segment, as well as how their application enhance client workflows. analyse and share customer feedback with internal stakeholders
effectively manage inbound training requests
make "welcome calls" to new users,
proactively collect.
we are currently looking for a position as
knowledge live associate, german speaker (f/m)
location : frankfurt
role overview:
the knowledge live associate will be the "face of thomson reuters" and will provide our customers with "the knowledge to act.the role will encompass a mix of (1) proactive outbound activities to engage basic to intermediate users and generate advanced training opportunities (2) reactive training activities in response to "how-to" queries from the helpdesk (3) delivering "welcome calls" to new users and (4) delivering engaging pre-scheduled group knowledge live sessions, focused mainly on the foundation and focus topics.able to adjust training style based on the customer's profile.more information about thomson reuters and its financial performance can be found onwww.thomsonreuters.com.our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
customer understanding: leverage and build a network of users/customers delivering value-added business partnering.
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