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title: hp needs to develop outsorucing soluitons that meet the cleint's outsourcing objectives, to achieve these challenging goals.
· he/she also is the primary interface into hp's global delivery for tower specific aspects of the soltuion design during a deal phase and proivdes tower specific costing elements and documentation to the soltuion lead.and provisioning always-on it serivces (e,
hp enterprise services is a leader in managing, operating.
· ensures cost and priicng moedls align with standards and best practices.
· obtains acceptance and approval from soltuion lead/delivery lead.
· he/she is responsible for the service management and integration tower outsourcing soltuion design throughout the engaegment life cycle (from opportunity cretaion through conrtact signature until soltuion hand-over to the account delivery team), both for new customer engagements as well as for engagements with the installed customer base
· the tower lead closely cooperates with delivery purusit resources in order to build the most optimized soltuion. timelines and manpower (both supplier and client), this includes major milestones.
job specifics/responsibilities:
the tower lead is a mebmer of the pursuit (engagement) solution team in emea straetgic sales centre engagements.
· coaches and mentors tower team members.
· ensure knowledge capture sessions are arranged and executed, and that documentation is handed over
working relationships:
internal:
· co-operate with
· procurement
· finance
· transition and transfromation mgr
· hr
external:
· client
· alliance pärtners
experience:
· five or more years experience in techincal solution design for complex it environments, ideally in commercial deals
· extensive project management experience in it environment
· in-depth knowledge of governance and service management processes
· itil certification
· knowledge of hp bto suite supporting enterprise services
· proven capability of desinging data centre outsourcing proposals for large outsourcing opportunities ($100 million and above)
· proven track record of winning outsourcing opportunities.the enterprise services busniess unit is a global leader in infrasrtucture, by bringing together the best hp has to offer across its whole portfolio, es pre-sales solution architect for solution integration (f/m)
location: germany
other locations:
hewlett packard is the world's largest inforamtion technology company, and within hp, applications and business proecss outsourcing.develops and delviers executive presentations to clinets and hp management.applies extensive industry and enterprise knowledge to identify and recommend integrated solutions, products and services to supoprt the prospective client accomplishment of their business goals or technical requirements.
· ensures hp' delivery plan meets client and hp expectations.he/she acts as an interlock between hp and the client to ensure the proposed service tower solution addresses the customer's business needs and can be delivered at the best possible cost,
· when required.
· ensures an hp competitive advantage.
· undertsands and can articulate their part of the ongoing delivery and governance.development, implementation and management of the proposed products and solutions based on an enterprise architecture perspective, provides recommendations and solution guidance in the design.
· understands and can readily articulate how their tower or solution integrates with the larger holistic solution for the client.
· participates in resourcing and evaluation of tower resources.and it is home to the most capable sales and sales support resources, and best practices, in the industry, the role of the ssc is to pursue the largest outsourcing sales opportunities in europe.
· clearly articulates solutions for the tower and explains why the solution is what it is and why that approach is of value to the client (understands the pros and cons of the solution).
· kepes to the schdeule.
the (role) is a member of the pursuit (engagement) solution team in it strategic outsourcing. g. creation of contract exhbiits)
· support the transformation mangaer in case the inforamtion gatehred afetr day 1 reqiures verifciation and
upadte of planned solution.exhbiits a confdience in the solution but also exhbiits flexiiblity and willignness to litsen and adpat.
· miniimzes isuses and inconsitsencies.)
· expereinced in designing and delievring solutions for real clients.
· provides makret prcie information for the technical solution.effecitvely, cost/pricing models, and tiemly,
· delivers solution, and proopsal conetnt efficeintly.g. end user, infrastructure, appliaction and business process services) and has set very ambiitous grwoth objectives.network, security etc, e, hosting, desktop.
· prepares for and facilitates reviews and concurrences.
personal:
consultative process
build rapport and trust with customer
communication: presenting effectively
develop and apply listening skills
demonstrate multi-tasking skills
provides information and knowledge sharing
outsourcing business:
strategic outsourcing marketplace knowledge (industry, competitors, hp positioning)
summary understanding of the standard service offering elements and their interaction
leadership:
achieves results
defines and communicates responsibilities
knows how to work in a virtual environment
coaching and mentoring skills
team building skills (applies understanding of team dynamics to work effectively in teams, achieve goals and successfully plan & execute activities)
ability to listen effectively to others and responds based on a firm understanding of the other\'s perspective and priorities.
· responds to and supports the bid manager in executing the bid process.he/she participates as a member of the pursuit core team to formulate enterprise-wide business and/or technical is/it product and/or service strategies.
· provides guidance and direction to the smes.
· while possessing good technical knowledge, they must have a developed business acumen.
· understands and can articulate the solution from a people resource perspective -- tower solution maps seamlessly to the hr people plan
· understands and can articulate all aspects of financial and operational responsibility matrix for their tower.and within hp enterprise services,
there is a strong emphasis on growing the business, the strategic sales centre is at the heart of this agenda.
· understands and can articulate all aspects of transition/transformation/migration from the current situation to the proposed end state.
· provides performance feedback for tower team members to their leaders.
· ensures solution components align with standards and best practices.
· can listen and adapt to client hp and discussions "real time".
· delivers high-quality and complete proposal documents.sound and costed accurately,
· ensures solution is complete.
· assumes client-facing role as needed in participating in yellow pad presentations and other customer briefings.
key deliverables/accountabilities:
· manages all deliverables pertaining to the relevant tower including:
- solution quality
- solution delivery feasibility
- risk mitigation
- financials
- alignment of client requirements to hp services
· participates in the development of hp value proposition.non-standard/optional/customized services)
· collaborate with hr pursuit function to ensure efficient use of resources
· collaborate with other engagement/pursuit functions to ensure scheduling and execution of delivery reviews
· support the solution lead and the pursuit team during negotiation (e.
· knowledgeable of the technical aspects of the tower (i.proposal manager and bid manager,
· interfaces with the solution lead.
· identifies resource issues and escalates to the solution lead.the tower lead role is to provide expertise in service integration helping to build competitive and innovative solutions.can explain how does the solution meets the client's goals and objectives.
· leads the smes on a day-to-day basis to manage the schedule and assignments.
· validates and approves all deliverables for the tower.
key deliverables
· due diligence tower scope reports
· actively participate in solution strategy definition
· successfully contribute to the winning of outsourcing engagements
· create and manage a high performance tower solution
· ensure that tower solution meets internal hp and customer criteria in terms of cost, business value and services (standard vs, quality.

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