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Standort:
Beschreibung
requisition #: demonstrating overall cisco ros value to the customer
b. act as liaison between ros service delivery and customer
a. enusre customer satisfaction
d. r898739 location: germany. alignment on strategy
c. collaboration and delivery of messages
c, consistent sharing.support cisco \"one-team\" approach
a. external or customer related
2. understand customer operational priorities
c. understand customer business priorities
b. joint business review process with customer. drive consumption of products & services
d. idetnify new opportnuities
e. sows
b. service descriptions
c. primary interface with customer for day 2 ros support
a. strive for mutually beneficial relationship
2. seek to cultivate customer as reference accuont
5. supporting renewals and/or scope expansion
6. drive overall service delivery process and procedures related to day 2 support
i. manage customer escalations related to day 2 support
4. track actiivties and inititaives wihtin account
f. identify opportunities for improevment
1. worikng with lagrer team to ensure clairty on roels and responsbiilities
b. baeyrn.hallbergmoos
job title: ros engagement manager region: european markets
area of interest: cisco services (formerly customer advocacy)
level of experience: experienced - non manager
flexible work option: no
job description: ros engagement manager/customer relationship manager
roles and responsibilities
1. ensure ros is meeting contractual obligation on deliverables
a. understanding and educating customer on overall service delivery processes and supporting tools (portals)
ii. prep and present stewardship reports
c. internal process related
b. slas / slos
3. program manager for projects/initiatives for customer
c. customer relationship/trusted advisor for key contacts with account
b. regular meeting scheduled will all service components
d. delivery of monthly and quarterly service reviews
d. bring new capabilities (tools, reports, etc) to customer
e.collaborate with sales team and/or partner sales
a.
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