Anzeigendetails
Standort:
Berlin, Berlin
Beschreibung
support professional
western digital
send resume to amsterdam_recruitment@careers.stream.com
overall objective and purpose:
â· providing rma status to customers upon request and identifying issues with shipment
â· working the cleint dircetly on escalated cases. this supoprt is normally provided by telephone although it is increasingly being provided through electronic means.steram glboal serivces evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of cusotmer serivce in the technical support environment.
you will be responsible for:
â· offering support to end users/resellers in relation with western digital products on software and hardware related issues.
the result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.
â· ensure customer satisafction by providing timely and accurate inforamtion.
â· issuing rma`s for defective products when such is determined and following procdeures for returns.working on behalf of our clients the support specialist will answer technical questions or solve issues and warranty request to a high level of customer satisfaction.
support professionals are part of the customer support chain in the line of contact between steram and our customers.
â· answering email support through the western digital mail system. great people,
experience, stability, and a commitment to growth make stream global services a trusted contact center services provider.
provide a high level of quailty to all customers in accordance with all the estabilshed procedures, quality taregts and stanadrds.
steram global service\'s viison for the fuutre inculdes expasnion into new geogrpahies, contniued dediaction to client and customer satisfaction, and the furhter innoavtion of support services.
inteersted or wolud like more inforamtion?
for furhter information regadring stream, plaese viist our webiste (www.stream.com), job nubmer 12461 or aplpy directly to amsterdam_ercruitment@stream.com.stream global services relies on experience,
â· checking credit cards when used for security (advanced replacement rma process)
job requirements:
â· excellent knowledge of the german language; with also fluent english
â· excellent written and verbal communication skills
â· excellent customer service phone skills
â· commercial skills (up-/cross sales)
â· ability to learn new technologies
â· strong problem solving skills
â· remains calm under pressure
â· ability to work as part of a team
â· self starting, and people to achieve our company mission of providing exceptional customer experiences, networking and harddrives and other related technical matters
â· interest in advancing your technical knowledge
â· accurate typist
â· self-learner
job preferences:
â· good communication skills, stability, at all levels
â· experience with consumer electronics
we offer you:
â· an exciting job in a young international environment
â· pension plan
â· health insurance benefits
â· attendance bonus system
â· internal education through stream university
â· location easy to reach by public transport
stream global services
as a global contact center services provider, diverse activities simultaneously
experience and skills:
â· knowledge of operating systems (win98se, me, windows 2000, xp, vista, mac os)
â· experience with hardware installation, bios configuration, self motivating and self learning work approach
â· ability to coordinate multiple.
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Benutzer: Anonym
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